According to (Zeithaml and Bitner, 1996). services are all economic activities that result is not a product in physical form or construction, which is usually consumed at the same time with the resulting time and provide added value (such as convenience, amusement, pleasure or health).
Kotler (2002: 486) says that the service is any act or activity that can be offered by one party to the other party, which is essentially intangible and does not result in any ownership. Its products can be associated with a physical product.
Here we have a desire to have a business of Tour & Travel. The word comes from a friend - a friend of the team to understand the business I assume that the name is already suitable.
Judging from the culture of Indonesian people who like together or guyub, at a time when the next tour business will never die, because here the business would eventually lead to people who want to tour as a group.
Tour & Travel Services is a service that tegolong in 2 classifications, for travel tegolong on Pure Tangible Goods, in which case we offer only the GCC tangible facilities, in contrast with the tour, to the tour entrance on the classification of the Major Service with Accompanying Minor Goods and Service, in this case we offer are the main tangible facilities.
The concept of the tour & travel transportation is later more toward a fluidity that is in transport, so that renters can set a desired seseuai (not permanent). So we remain free and enjoy.
We stand by a community of people - those who are familiar with the hobby of touring in our area that we spoke to found a travel agent services that are simple, convenient, tasty, and certainly satisfying.
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